He moved into his new bed straight away and loves it so much we purchased two, one for the kitchen and living room. He immediately loved the second new bed so would definitely recommend .
Lovely donut bed, quality exceeds others we’ve previously bought eisewhere so many cheap versions out there. I researched where to buy and have not been disappointed with Baker and Bray, so glad I found this UK company. Washable cover . Our dogs love it!
Id had my beautiful ultimate orthopaedic luxury dog bed for 6 days and my dog was not the least bit interested
I was gutted as it was so lovely in appearance and felt so plush but if it’s not for my doggie then so be it she comes first
So I emailed Baker and Bray late on Friday afternoon and left a message thinking they’ll probably answer my query on Monday
Literally 2 minutes later a lovely gentleman called me
I explained that my dog wasn’t at all interested so could I either exchange or refund
He said absolutely you can have your refund right up to day 30 but added would you do one thing first though
Could you give it one more week as they might be reluctant with a new bed at first and then get back to me if it doesn’t work out and we’ll give you a full refund even if she dribbles on it etc He added we don’t care about anything but your dogs happiness and comfort and they really are great quality beds
I listened and agreed and really just thought oh well I’ll ring back next week and get my refund or exchange then
Well blow me 2 days later she sniffed then plopped down and fell asleep and hasn’t stoped snuggling in it since !
That lovely gentleman was absolutely right
He had great confidence in his theory and he was spot on much to my amazement
I loved the bed and would have been gutted giving up so quickly as it’s definitely the highest quality dog bed I’ve ever purchased in my 26 years of having dogs
I would recommend Baker and Bray in a heartbeat! 😊
I mistakenly ordered two sets of replacement covers but in the wrong size. This was on a Saturday and I emailed expecting an answer on a weekday however I had one within an hour. It was all sorted out by Monday with the correct sizes sent and delivered Tuesday. All my fault but the customer service was incredible, thank you so much. Beautiful
Products and wouldn’t hesitate to recommend Baker & Bray to anyone.
Ziggy is a Romanian rescue who is extremely nervous and overwhelmed he feels very safe in his new bed.
